Case Studies

Home security and home automation systems

We wouldn’t be where we are today without eccoConsultants helping us. Frank Colli and his team challenge our thinking, which makes us look at things in different ways. They do this in a nice way rather than taking a confrontational approach and that has been really beneficial.

My typical style is fast paced, which means I can jump into decisions quite quickly. eccoConsultants has taught me to take a step back, look at all the facts and work out strategies before jumping into decisions. That’s been very helpful and is making me grow personally, which is another reason we really like working with them.

Because Frank and Carolynne have the experience in growing a start-up to a national $280 million business with 330 staff, they really can walk the talk. Unlike other consultants, they will get their hands dirty and be with you in the trenches. Whether that is advice, connecting us with financiers, participating in important business meetings, imparting their intellectual knowledge and even showing us how to do things, their assistance is ongoing and greatly appreciated by us.

Our ethos in business is very similar to eccoConsultants as we both aim to add value for our clients, so it’s very comfortable working with them.

Carolynne is extremely insightful as she sees things that most people wouldn’t see, particularly when it comes to people. Her expertise in the recruitment process is invaluable, screening and assessing candidates to ensure we have a higher retention of staff and increased productivity.

Frank and his team truly add value to My Home Connect. I think the key is a lot of mutual trust and also, we simply like them as people.

Commercial surveillance and security systems

I don’t expect there are many, if any, external business consultants who have business cards printed for a company they represent. But we do with the team from eccoConsultants.

We value and trust them unreservedly and because they are part of our team and do sit in with you when meeting potential clients, it’s important for them to be accorded this recognition.

We’ve been in business for 15 years and it’s only in the past year or so that we’ve started working with eccoConsultants. The positive changes to OmniVision have been spectacular to say the least.

Frank and his team have so much wisdom, gained from taking their own business from zero to more than $280 million, and they want to pass it on to us.

In virtually every major decision making process, Frank will assess it, particularly from a sales and business perspective and challenge our thinking to make sure we’ve covered every angle. Carolynne is brilliant on the marketing and people side and Graham is a financial whizz. It is a great combination of skills that eccoConsultants offers.

Through new strategies based on strong financial stability, we are now on a growth trajectory that was unattainable with our previous advisors.

The difference with eccoConsultants is that they have done it and they know how to teach us using a formal comparative rating system. It’s really helped me develop personally and improve my skills and abilities.

They are hands on and understand the pain that owners like us go through so know what type of medicine to prescribe. That’s the difference.

Electrical contracting, asset maintenance, services & repairs

Before we engaged eccoConsultants, as a typical small business with around 10 employees, we were all working very long hours and while the business was growing in terms of sales, profits remained stagnant.

As the business grew, more of my time was needed and I couldn’t see an end to this energy-sapping cycle.

I had used business coaches and mentoring companies before, and while they were good at pep talks, suggesting changes and giving advice, none of them made any real difference to my business.

Then we started working with Frank and Carolynne at eccoConsultants where we wanted help to continue achieving growth but also increase profits and give us a much-needed work-life balance.

The real difference with eccoConsultants is they became part of us and our team. They actually showed us how to make the changes. Frank and Carolynne helped us to understand what our real business differentiator is, what offerings to focus on and identify our target markets.

I also became clear on the company vision and understood the importance of having the right staff with the right skillsets. I now had clarity.

eccoConsultants became part of our team holding our hand along the way, showing us how to make these changes, then backing out and mentoring us from the side.

As an example, Carolynne did one-on-ones with each staff member to uncover anything that was stopping them from being efficient. Next, job descriptions and a marketing plan were created. They were involved at every step. Everyone was involved in this training and the clarity we achieved was extraordinary.

The final outcome is that we have managed to move our company forward resulting in more sales, greater profits and our staff are now engaged and committed.