Business owners and managers are often blind to their company’s profit leakage. We help you improve profits. Through our purposeful investigations, this major problem can often be found among the staff, company culture, decision making, lack of processes and choosing the wrong clients.
Good employees are your most valuable resource. eccoConsultants’ specialist business consultants can coach you in hiring the right people and make sure they know what’s expected of them. We then help you put the processes in place for easy performance measurement. This results in a higher retention of staff and productivity improvements.
We assist management to use efficient and easy KPIs to identify employee performance, which allows swift action to be taken to correct problems and profit leakage.
Sales staff need to be trained in ICC ─ Ideal Customer Criteria ─ to ensure your company is choosing to work with businesses who are interested in a win-win for the supplier and the customer, delivering profits to both.